Comments on: Fixya Product Problem! http://www.solutionwatch.com/328/fixya-product-problem/ Solution Watch surveys the bleeding-edge of the productivity world, reviewing and providing in-depth walkthroughs of today's best services all day and every day. Sat, 22 Nov 2008 08:17:56 +0000 http://wordpress.org/?v=2.0.5 by: Playground http://www.solutionwatch.com/328/fixya-product-problem/#comment-85274 Sun, 31 Dec 2006 08:28:01 +0000 http://www.solutionwatch.com/328/fixya-product-problem/#comment-85274 Looks like <a href="http://www.fixya.com/" rel="nofollow">FixYa.com</a> is doing quite well. Look at their alexa rating. Looks like FixYa.com is doing quite well. Look at their alexa rating.

]]> by: Emilio http://www.solutionwatch.com/328/fixya-product-problem/#comment-18708 Fri, 08 Sep 2006 00:32:55 +0000 http://www.solutionwatch.com/328/fixya-product-problem/#comment-18708 I have a Teac Model #AG-SV150 Stereo Reciever 2 Channel.....My problem is the volume modual/Relay switch....I need the Scamatics/diagram/Part for this unit, I just can't seem to find it......Please help? Emilio I have a Teac Model #AG-SV150 Stereo Reciever 2 Channel…..My problem is the volume modual/Relay switch….I need the Scamatics/diagram/Part for this unit, I just can’t seem to find it……Please help?

Emilio

]]> by: Yaniv http://www.solutionwatch.com/328/fixya-product-problem/#comment-2752 Sat, 22 Apr 2006 06:43:11 +0000 http://www.solutionwatch.com/328/fixya-product-problem/#comment-2752 Hi Brian, As one of the founders of Fixya, I first want to thank you for using the service and complementing about it. I think I can shed some light on the issues mentioned throughout the article and its comments. As far as the compensation to experts issues, in the near future we are going to recruit the most active experts on Fixya into an affiliate program where they will be offering their advice to other users for money. Through a unique platform that combines email, chat, and voice, these experts will be available to help in all product categories. Since these experts will set their own rates and their ratings will be set by the community, each user will be able to select an expert out of a whole list, in each product category. This will give reach benefit for the professional and active solution contributors on the site to stay active. In addition, we strongly feel that "non professional" experts will continue to provide solutions for free as they do today. About the value Fixya provides versus yahoo, google, and other forums, as you mentioned yourself no such site leverages user-experience into a support related troubleshooting setting. In addition, we mash up content both from outside sources and user-generated content on our site. In addition, we will fetch back problem posts we initially took from forums after they have been answered on fixya. So these forums will include the original post AND a preview for answers which are posted on Fixya. So over time, Fixya will have lots of links pointing to its relevant threads all over the web. I hope this answered some of the issues. Hi Brian,

As one of the founders of Fixya, I first want to thank you for using the service and complementing about it.

I think I can shed some light on the issues mentioned throughout the article and its comments.

As far as the compensation to experts issues, in the near future we are going to recruit the most active experts on Fixya into an affiliate program where they will be offering their advice to other users for money. Through a unique platform that combines email, chat, and voice, these experts will be available to help in all product categories.

Since these experts will set their own rates and their ratings will be set by the community, each user will be able to select an expert out of a whole list, in each product category. This will give reach benefit for the professional and active solution contributors on the site to stay active. In addition, we strongly feel that “non professional” experts will continue to provide solutions for free as they do today.

About the value Fixya provides versus yahoo, google, and other forums, as you mentioned yourself no such site leverages user-experience into a support related troubleshooting setting.

In addition, we mash up content both from outside sources and user-generated content on our site. In addition, we will fetch back problem posts we initially took from forums after they have been answered on fixya. So these forums will include the original post AND a preview for answers which are posted on Fixya. So over time, Fixya will have lots of links pointing to its relevant threads all over the web.

I hope this answered some of the issues.

]]> by: George Papadakis http://www.solutionwatch.com/328/fixya-product-problem/#comment-2045 Sat, 18 Mar 2006 12:07:38 +0000 http://www.solutionwatch.com/328/fixya-product-problem/#comment-2045 Splitting large ideas and projects into smaller ones (easier to swallow) seems to be a rather dominating trend in the Web2.0 series. As Razvan noted, this could be considered a "googleAnswers.extend" thing. Does it make it a clone or a different focused approach to an already given theme? If the 2nd one is the case and brands like Yahoo or Google will not make a user prefer the generic (1st) road trip, then I guess fixya will succeed. I believe new web applications should get more innovative than this case, and the reason I believe that is because I am convinced they can be. Splitting large ideas and projects into smaller ones (easier to swallow) seems to be a rather dominating trend in the Web2.0 series.

As Razvan noted, this could be considered a “googleAnswers.extend” thing. Does it make it a clone or a different focused approach to an already given theme?

If the 2nd one is the case and brands like Yahoo or Google will not make a user prefer the generic (1st) road trip, then I guess fixya will succeed.

I believe new web applications should get more innovative than this case, and the reason I believe that is because I am convinced they can be.

]]> by: Brian Benzinger http://www.solutionwatch.com/328/fixya-product-problem/#comment-2024 Fri, 17 Mar 2006 14:27:13 +0000 http://www.solutionwatch.com/328/fixya-product-problem/#comment-2024 Thanks for the comment, Razvan. You are definitely correct that is is hard these days to pull off a service using only user created content. But their company isn't based entirely on user created content. They also aggregate answers and other information from other sources. But it does appear that users enjoy helping at Fixya and do provide fairly good answers. As Pete Cashmore (Mashable) state in his post, it is much like your average support forum but with a few twists. A user looks for help, submits a thread, and other users gladly try to help. It definitely is a challenge and Fixya seems to be doing rather well so far with user collaboration. Would be great though to somehow rewards the members, other then giving users a rating and rank. We'll see how it goes. It's always a hard move these days. Thanks for the comment, Razvan. You are definitely correct that is is hard these days to pull off a service using only user created content. But their company isn’t based entirely on user created content. They also aggregate answers and other information from other sources. But it does appear that users enjoy helping at Fixya and do provide fairly good answers. As Pete Cashmore (Mashable) state in his post, it is much like your average support forum but with a few twists. A user looks for help, submits a thread, and other users gladly try to help.

It definitely is a challenge and Fixya seems to be doing rather well so far with user collaboration. Would be great though to somehow rewards the members, other then giving users a rating and rank. We’ll see how it goes. It’s always a hard move these days.

]]> by: Razvan Antonescu http://www.solutionwatch.com/328/fixya-product-problem/#comment-2021 Fri, 17 Mar 2006 09:03:16 +0000 http://www.solutionwatch.com/328/fixya-product-problem/#comment-2021 Without some ways to reward users this site will die. For that type of problems there is Google or already established Google & Yahoo Answers. Basing your business entirely on user created content is not always the brightest solution Without some ways to reward users this site will die. For that type of problems there is Google or already established Google & Yahoo Answers.

Basing your business entirely on user created content is not always the brightest solution

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